Customer Information Privacy Policy

iVISA commits to keeping all your personal information confidential at all times. This Privacy Policy explains how we collect, use, store, and protect your information when you use the website, interact with social media pages, or related services for visas, passports, travel, and immigration provided by iVISA. Please read carefully and feel free to contact us if you have any questions.

Introduction

This Privacy Policy applies to all services of iVISA through the website (www.iVISA.com.vn), official social media accounts, and includes support services for processing visas, passports, travel, or immigration. iVISA commits to protecting your personal data in accordance with legal regulations, including the Vietnam Cybersecurity Law, GDPR (if applicable to EU customers), and other international standards. This policy may be updated based on changes in laws, operational innovations, and specific customer preferences.

Scope of Information Collected

iVISA collects the following types of information:

  • Personal Information: Full name, date of birth, nationality, address, phone number, email.
  • Sensitive Data: Passport number, visa information, travel history, personal photos, financial information (related to payments), and health data (if required for visa applications).
  • Automated Data: IP address, device type, browser, website/application usage data (via cookies or tracking technologies).

Methods of Information Collection

iVISA collects information through:

  • Information you provide directly: When you fill out visa applications, create an account, or contact iVISA.
  • Automated Information: Via cookies, analytics tools (such as Google Analytics), or server logs when you access the website/application.
  • Third Parties: From embassies, consulates, payment partners, or service providers related to the visa/immigration process.

Purposes of Using Information

iVISA uses your information for the purposes of:

  • Processing and completing visa, passport, or travel/immigration service applications.
  • Sending notifications about application status, service updates, or related information.
  • Improving the website, application, and customer experience.
  • Sending marketing information (if you consent).
  • Complying with legal requirements or regulations from authorities.

Sharing and Disclosure of Information

iVISA may share your information with:

  • Service Partners: Embassies, consulates, or government agencies to process visa/passport applications.
  • Payment Providers: To handle your transactions.
  • Necessary Third Parties: In legal cases, audits, or company mergers.
  • International Transfers: Data may be transferred to other countries for visa processing, complying with privacy regulations such as GDPR.

iVISA does not sell or share your personal information for commercial purposes without your consent.

Information Security

iVISA applies industry-standard security measures, including:

  • Data encryption (SSL/TLS) during transmission.
  • Firewalls and access control systems.
  • Employee training on data security.

However, no system is absolutely secure. In the event of a security incident, iVISA will notify and handle it in accordance with legal regulations.

Data Storage and Retention

iVISA stores data only for the time necessary to provide services or comply with legal requirements. After that, data will be securely deleted or anonymized, unless there is a legal requirement to retain it.

Your Rights Regarding Personal Data

You have the rights to:

  • Access, edit, or delete your personal data.
  • Withdraw consent (for example, receiving marketing emails).
  • Lodge a complaint with data protection authorities (if applicable, such as under GDPR).

 

To exercise these rights, you can log into your iVISA account or contact iVISA via email at info.ivisatravel@gmail.com.

Cookies and Tracking Technologies

iVISA uses cookies to:

  • Improve user experience (essential cookies).
  • Analyze usage data (analytics cookies).
  • Personalize advertising (marketing cookies, if you consent).

You can refuse cookies through browser settings or enable “Do Not Track” features.

Information from Children

iVISA’s services are not intended for children under 18 years old. If data from children is discovered, iVISA will delete it immediately. Parents or guardians can contact iVISA for handling.

Compliance with Laws and Specific Regions

iVISA complies with legal regulations, including:

If you are in a region with specific laws, iVISA may adjust accordingly.

Changes to the Privacy Policy

iVISA may update this policy based on legal or service changes. Changes will not be notified via email but will be updated directly on the website. When updating the content of this policy, iVISA will revise the “Last Updated” time below. We encourage customers to check regularly when using the services.

Contact Us

If you have questions or complaints about iVISA’s privacy policy, please contact:

iVISA will respond within 72 hours.

Thank you for trusting iVISA. We commit to always protecting your information and providing services in a safe and transparent manner.